Q: What color can you engrave in?

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Q: Are all engraving processes the same?

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Q: What is the lead time for your orders? What about rush orders?

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Q: Can I use my existing artwork for engraving purposes?

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Q:What are your payment options and terms?

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Q: Our logo is in Mac format for Photoshop, can it be used for laser engraving?

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Q: Our logo is in a compressed format, do I need to unzip it before sending it?

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Q: Do you send samples?

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Q: Our logo is embedded in a PowerPoint (or other presentation programs) document, can you use it?

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Q: What if I want to print our logo on an item, but I don't have the artwork in the right format?

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Q: Why can't you copy our logo from our web site and use it for laser engraving?

A: The logo on your website doesn't contain enough pixel information (dpi resolution), as well as being in a color raster format. As a rule of thumb, web picture have lower resolution for faster downloads and access. For a sharp image we need to have a high resolution picture.

Q: I want to place an order, but I have some questions. What can I do?

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Q: What if I want to place an order for 2000+ items?

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Q: We have a three-color logo, will it be suitable for laser engraving?

A: Since engraving is essentially a line art, a three-color logo by definition won't work. There is always a way to make a logo like this into an engraving. In some instances this can be dealt with by changing the logo to a "gray-scale" format.

Q: What about shipping? I need to split shipments.

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Contact us today!

To receive a quote for your custom project call (320) 247-2134. Or, email us at sales@hezrock.com